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Jad

Education and Experience

Work Experience

  • Consult a pharmaceutical company with new ideas on the projects
  • Developed project budget and project plans, schedules and risks
  • Developed project management plans, charter, specifications, and assignment specifications
  • Defined the roadmap for the project deliverables based on business value, customer strategic plans and end user service demands
  • Developed processes and procedures for the project
  • Deployed necessary tools for successful delivery and project execution
  • Created project cost and time estimates, project budget and schedule
  • Managed a complex setup of delivery including local and remote delivery teams, solution architects, SW development teams and support teams
  • Achieved customer satisfaction, service differentiation and end user new services and features
  • Achieved stretched Project KPIs across all levels: financials, quality, execution, etc.
  • Used all Ericsson project management tools: Premium for risk management, Global Chronos for process groups, CRM 360 for the assignment, SAP for financial reporting, CAST for building WBS and MORE for resource assignment
  • Managed the network operations teams of 342 engineers and technicians, defining their knowledge and competence development needs and plans, well being and working environment of the staff
  • Managed relationships at various levels of interfaces with the customer, ensuring customer satisfaction
  • Ensured that overall managed operations fulfilled and exceeded defined service delivery specifications and targeted service level agreement KPIs
  • Provided the Managed Services “MS” stakeholders with operations and performance KPIs reports, and presented at regular meetings
  • Managed to deliver in line as fully responsible and accountable for the contractual SLAs/KPIs
  • Accountable for network defects and outages resolution, and securing necessary spare parts requirements
  • Delivered financials and business performance targets
  • Delivered operations improvements, network improvements and took full responsibility for the managed services organization and associated processes
  • Identified improvement areas with all business and operations stakeholders to achieve quality standard service delivery
  • Took lead in customer business negotiations and add on sales
  • Functional Manager of the local support team of 40+ engineers: identified their competence development needs, coaching and supporting the organization
  • Formed the focal point of interface for the customer in relation to all customer support services requests
  • Took lead for service costing, project budgeting and service specifications for new customers
  • Managed to create new costing models for new services across Ericsson globally
  • Contributed to process and work instructions improvements across Ericsson organizations

Education

  • Bachelor’s Degree

Job Interest Information

Seeking Employment

Seeking Employment: Yes
Job Type (full time, part time, either): Either
Availability (day, afternoon, night, any): Any

Industry / Sectors of Interest

  • Professional, scientific and technical services

Jobs I’m Interested In

  • Managers in engineering, architecture, science and information systems

Professional Designation(s)

  • Project Management Professional (PMP)
  • Professional Technical training (over 40 courses), Ericsson Academy
  • ITIL Fundamentals
  • Professional Training in Management, Sales, and Finance, Ericsson Academy
  • Leadership Curriculum Certification
  • Certified Service Delivery Manager